BetterHelps online therapy sessions may benefit anyone whod like to prioritize and improve their mental health. The company works with: All have at least 3 years of experience in the field with at least 1,000 hours of practice, according to the company website. Internet-delivered cognitive behavioural therapy in the treatment of psychiatric illness. Last medically reviewed on February 6, 2023. Overall, both services provided high-quality therapists that fit my needs very well: both were women of color who were fully licensed, and both had over 10 years of experience. Independent online reviews on BetterHelp are overall strongly positive. Turgoose D, et al. If youre interested in trying BetterHelp, you can get started here. Take a look at the following services, and the comparison chart at the end to see which online therapy service could work best for you. The COVID-19 pandemic and resulting economic fallout have taken a toll on the mental health of many Americans, according to a March 2021 Pew Research Center report[1]Many Americans Continue to Experience Mental Health Difficulties as Pandemic Enters Second Year. In addition, web-based therapy offers users the chance to access a therapist from anywhere at any time of day or night and switch therapists to help you find the right fit. Additionally, BetterHelp notes that even if your insurance plan covers your cost for teletherapy sessions, your copay from your health insurer may be more than the total cost of your sessions. To establish that the product manufacturers addressed safety and efficacy standards, we: We do the research so you can find trusted products for your health and wellness. To connect with your therapist for a live chat, phone or video session, you will need to schedule a time with your therapist and log in to your account at your determined session time. Prices range from $60 to $90 a week, depending on how many live sessions you want to schedule. Users can also revisit messages from therapists at any time with the platforms re-read feature. This includes eating disorders and substance use disorders. The introductory questionnaire is fairly detailed, asking you: Youll also be screened for depression. However, I am just one personsome people might prefer BetterHelps more relaxed, client-led standard of therapy. The Implications of COVID-19 for Mental Health and Substance Use. Surprisingly, BetterHelp had more users looking for help with depression: 62%, compared to just 51% of Brightside users, despite Brightsides more specific focus on the condition. Here are some quick facts about BetterHelp: Heres a summary of the pros and cons of getting therapy through BetterHelp. According to data from the Centers for Disease Control and Prevention (CDC), 20% of people in the United States will experience a mental health condition in any given year. We use our own and third-party cookies and web beacons to deliver a faster and safer experience, to monitor and analyze usage, to comply with laws, and for advertising purposes. BetterHelp is known to have unscrupulous advertising techniques, and is also currently in hot water for intentionally duping investors about its financial situation. BetterHelps databases are encrypted and scrambled and become unusable should a third party interfere with them. Talkspace is a text-based therapy platform. On the other hand, you may not find BetterHelp useful if you: If youre having thoughts of suicide or self-harm, you can access free support right away with these resources: Yes, BetterHelp connects users with licensed mental health professionals who can provide psychotherapy through online channels. BetterHelp is the world's largest therapy service, facilitating over 5,000,000 video sessions, voice calls, chats, and messages every month. If you feel like your thoughts are crowded or foggy, boiling them down into a few sentences can help bring a lot of clarity and understanding.. BetterHelp and Talkspace are both online therapy providers. You can learn more about how we ensure our content is accurate and current by reading our. The company describes BetterHelp as the "largest online counseling platform worldwide," geared toward helping people dealing with issues "such as stress, anxiety, relationships, parenting,. . At first glance, Brightside and BetterHelps price points are similar. She is a licensed social worker with clinical experience in community mental health. I felt my therapist was an excellent counselor and a good match for the issues that brought me to therapy. Research on telehealth has shown it may be effective for people with many mental health conditions. BetterHelp, on the other hand, takes the opposite approach. See what our experts have to say about Talkspace and if it's right. The actual click-through process takes less time, and the matching turnaround is also much faster. Its available in the United States and the United Kingdom. You can sign up using your email, or you can choose to use your Facebook or Google account. For all of last year, Acadia reported $2.61 billion in revenue, a nearly 13% increase over 2021. Deb Hipp is a freelance writer in Kansas City, Missouri. Our contacts database includes full names, email addresses, specialties, agency relationships and phone numbers, and we verify each contact every 90 days to ensure you have the most current information. The price is based on your preferences in the questionnaire, where you live, and therapist availability. You only need to enter your first name or nickname at this stage. A: No, BetterHelp is not covered by insurance. BetterHelps group sessions tend to contain about a dozen individuals, and the focus of the sessions generally revolves around: If you decide to try BetterHelp, rest assured that your therapist will be a trained and certified specialist. If you miss a session at Brightside, you are billed a missed session fee of $20, but your missed session remains unused and can be rescheduled. Yes! Unlike me, our users slightly preferred BetterHelp over Brightside: 87% of BetterHelp users rated the sites therapist qualifications from good to excellent, while 86% of Brightside users did the same. 7 Cups provides mental-health care through mindfulness exercises, cognitive behavioral therapy (CBT), and interpersonal exercises, along with support for a variety of different needs: 7 Cups matches you with a therapist, so you will not have the option of choosing your therapist. Brightside, on the other hand, has managed to keep its company profile squeaky clean, which, warranted or not, makes me marginally more comfortable trusting them with my personal data. Combined with the anytime messaging feature, it does make it much easier to contact your therapist, and gives you more options for scheduling when youre busysuch as if you need to squeeze in a phone session while commuting or a live chat session during your childs soccer practice. Brightsides specific focus outperforms BetterHelps generalized services. Here's a review of BetterHelp, including its features, pros, and cons. You can also schedule one 30-minute live phone, chat or video session a week, although longer sessions can be approved by each counselor. As a Product Manager at BetterHelp, you'll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding . Although they appear similar, there are a few functional differences between the two sites, particularly in the member portals. Here are the 10 best teas for stress in 2022. Clients who live in remote areas or who have limited mobility or limited access to transportation may be more motivated to participate in online therapy, Zadeh says. Get help, you deserve to be happy! In both companies, the personal portal in the app mirrors the one found on the website almost exactly. BetterHelp works on a subscription basis and offers a 7-day free trial. However, in case an emergency arises during sessions, you will be required to give your contact details when you start therapy. BetterHelp gives you access to a network of thoroughly vetted, licensed, board certified, and experienced counselors who are available to help with a variety of mental health needs. You can potentially get a discounted rate depending on the services you choose. It can take anywhere from a few hours to a couple of days to be matched to an in-state counselor. BetterHelp also offers a 25% discount off your first month of therapy on its COVID-19 support page. Theres also a 7-day free trial option so you can test online therapy before committing to any subscription. BetterHelp last advertised a new product in December, 2021. Still, it can be tricky to navigate the vast offerings of telehealth providers to figure out which service is the best for your situation. I got matched with a therapist within a couple of hours at BetterHelp, while with Brightside, it took over a day. It also. While traditional therapy offers the quiet comfort of facial expressions and affirmations, in todays tech-centric world, even that can be closely mimicked through BetterHelps live video sessions. Accessed 6/29/2021. These are called groupinars. If you want to attend a groupinar but arent able to make it to the meeting time, you can get a link to the recording via email. Brightside and BetterHelp are both Silicon Valley startups, as their slick, well-designed, easy-to-use websites demonstrate. First, we provide paid placements to advertisers to present their offers. A few months later, in July, BetterHelp was hit with another lawsuitthis time by Therapy for Black Girls, which sued for trademark infringement after BetterHelp allegedly used the company's trademark in advertising. Marcelle ET, et al. You have online access to experienced therapists. BetterHelp is one such online therapy service that allows you to text-chat with a licensed, accredited therapist 24/7. In the study, more than 300 BetterHelp users had significant reductions in symptoms of depression after 3 months. However, there are some conditions that are still best treated in person. BetterHelp makes professional therapy available anywhere through a computer, tablet, or smartphone. Former Healthline employee Jamey Powell tried out BetterHelp and was really pleased with her experience. BetterHelp is one of the largest providers of online counseling services. Users also rated BetterHelps site slightly higher, with 73% saying navigating the site was easy or very easy. Once youve paid for your first month, week or quarter, BetterHelp assigns you an online room where you can exchange private messages with your counselor. BetterHelp has an overall positive reputation. Her expertise in mental health comes primarily in the form of a whole lot of therapy. Download the 2023 Super Bowl TV Ad Report from iSpot Today. Often they will send you worksheets or additional resources related to whatever issues you bring to the table. Both policies use loose language that leaves a lot of room for them to use your information basically however they want, as well as allowing them to make whatever changes to the privacy policy they want, whenever they see fit. Both platforms are available in all 50 U.S. states. On Google Play, the BetterHelp app received 4.7 stars from more than 26,000 reviews. A subscription to BetterHelp ranges from $60 to $90 a week. To establish that the product manufacturers addressed safety and efficacy standards, we: We do the research so you can find trusted products for your health and wellness. At BetterHelp, video sessions are hosted from inside BetterHelps site or app; Brightside uses Zoom to host video sessions. Learn more about. The chat room is accessible at any time, as long as your device has reliable internet. Alena is a professional writer, editor and manager with a lifelong passion for helping others live well. Topics of the groupinars vary from sleep to self-care to anxiety and depression. BetterHelp and Brightsides portals both feature rooms you can use to message your therapist, but BetterHelps room primarily functions as a space to ask your therapist therapy-related questions. The California-based company launched in 2013. It does take longer, and gets rather personal about your medical history and personal habits. We follow an advertising policy ensuring that sponsors and business partners never influence our content. This may work well for you, or it may not. Both sites have adequate yet basic FAQ pages, scant additional resources, and no way to browse therapist bios prior to sign-up. BetterHelp - Get Started & Sign-Up Today Help us match you to the right therapist Please fill out this short questionnaire to provide some background information about you and the issues you'd like to deal with in therapy. Plus, in April 2022, Mozilla raised concerns about BetterHelps privacy and security practices, giving the company a *privacy not included warning label. With Brightside, there are no surprises: you can rely on the advertised rate to remain consistent. Headspace vs. MediaRadar helps advertising sales teams reach the key decision makers at brands. However, I stuck with the same therapist, and over the course of four video sessions, she offered suggestions on ways to alleviate or prevent anxiety and resolve recurring communication issues with one of my siblings. I also found BetterHelp customer service to be responsive and helpful. On a separate occasion, when I submitted a question via the platforms support messaging, I received a satisfactory reply to my question within a few hours. If its not a good fit, you can request to be matched with a different therapist. BetterHelp has an average of 4.07 out of 5 stars on Better Business Bureau (BBB) from over 330 customer reviews. Depression is tough to deal with on its own and advice telling you to fake your emotions, cheer up, or simply "snap out of it" doesn't make your condition any better. In addition, therapists must have received certification from the professional board in their state, which requires standard education, exams, and practice. Varker T, et al. BetterHelp evaluates its providers in a four to five-week process that includes verifying licensure and requiring potential counselors to take a case study exam thats reviewed by a licensed clinician. BetterHelp's live chat sessions are hosted from inside the app or site; Brightside does not offer live chat sessions. BetterHelp is an affordable, convenient option that offers solutions for people who prefer to talk on the phone or via video call. Teletherapy was found to be just as effective as in-person therapy, so it can be a good option when an in-person meeting with a therapist is not possible. Therapy sessions at BetterHelp are typically 30 minutes, though some therapists may allow for longer sessions upon request. Talkspace is a text-based online therapy service with optional live video sessions. Around one-fifth of U.S. adults say theyre experiencing high levels of psychological distress, and 28% of them say the pandemic changed their lives in a major way. Mary X. Dennis is a Singapore-born, New York-raised, bilingual and biracial science reporter. The privacy policies at both Brightside and BetterHelp, as well as most online therapy companies, leave something to be desired. If youre considering self-harm or suicide, help is available. In addition to screening BetterHelp using our intensive vetting process, we also looked at their medical credibility, business practices, and social impact. Both platforms provide you with your own portal and do the therapist matching for you, and both companies have apps available for iOS or Android. A 2016 review of high quality studies found that internet-delivered CBT sessions with a therapist reduced various anxiety symptoms at least as much and sometimes more than in-person CBT sessions with a therapist. BetterHelp does collect data on its clients, but it doesnt sell this data for marketing. They spent, MediaRadar captures creative run on the top websites, magazines and national television stations for over. Accessed 6/29/2021. BetterHelp is also not appropriate if youve been diagnosed with a severe mental illness, are seeking therapy under a court order or dont have a reliable internet connection. For emergency care or a crisis, call 911, as BetterHelp cannot handle such situations. I had the option to schedule an appointment with him or choose a different therapist I decided to schedule, and Im really glad I did!, She says that she had the option to choose between a call, messenger, or video. BetterHelp is an online therapy service where you can access a therapist 24/7 via a phone call, video chat, live chat, or text message. BetterHelp includes an online journal thats yours and yours alone. BetterHelp pairs users with licensed therapists for web-based therapy sessions. Ultimately, how BetterHelp measures up against its competitors will depend on your personal needs, preferences and what you hope to get out of your therapy experience. Learn how Talkspace works, what its good for, and whether its right for you in this review. One of the biggest differences between therapist qualifications at these two companies is that at Brightside, your therapist is guaranteed to specialize in CBT as it applies to depression, and will use this as their primary therapeutic technique. You can choose between video, phone, or live chat options for therapy sessions, all hosted right on the site or app. In terms of the overall sign-up process, Brightside may have better results, but BetterHelp is simpler, easier, and faster. Powell was matched with a therapist within a day. While in-person therapy provides only live sessions, generally once a week, BetterHelp provides more frequent communication options. With Brightside, you know what you are getting, while with BetterHelp, there is much larger variety in techniques and experience levels. Both begin with a short questionnaire about your background, your location, and why you are seeking therapy. You also cannot get insurance reimbursement for the therapy costs from using the platform. 2023 Dotdash Media, Inc. All rights reserved. 2005-2023 Healthline Media a Red Ventures Company. Facing obstacles . Healthline Media does not provide medical advice, diagnosis, or treatment. KFF health tracking poll July 2020. I didnt use messaging, live chat or phone sessions for counseling, but my therapist advised me during each session that those options were available and encouraged me to use them. Behavioral Health: Patient Access, Provider Claims Payment, and the Effects of the COVID-19 Pandemic. Spending just a few minutes a day on meditation can have big benefits for your mental health. You can work with a therapist via your computer, smartphone, or tablet. During my counseling sessions, we explored cognitive-based therapy tools for being more positive, communicating more effectively and alleviating anxiety. BetterHelp is not a substitute for emergency services. Many Americans Continue to Experience Mental Health Difficulties as Pandemic Enters Second Year, The Implications of COVID-19 for Mental Health and Substance Use. Check out our FAQ Page. The company says its service has helped more than 2.7 million people. However, if your insurance provider offers mental health benefits, you may want to look into whether they will cover BetterHelp and their terms. She is also a registered yoga teacher (RYT-200) and a functional medicine certified health coach. We researched news about both companies, including any controversy around prescriptions or advertising, investor and performance news, and company history. We use our own and third-party cookies and web beacons to deliver a faster and safer experience, to monitor and analyze usage, to comply with laws, and for advertising purposes. Be it via phone, text, or video call this global company's goal is to make mental health services more widely accessible. This process helps narrow down the options to get a therapist who best meets your needs. Only Brightside takes insurance, which 30% of its users listed as an important factor for choosing the company. 2023 Forbes Media LLC. 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