Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. But they refuse, offering a credit instead. Ok, so I waited again. Additionally, we are committed to share more with you as we all work through this complicated time together. My wife and I paid $10,096 for a cruise and tour on the. The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. Time to hire a lawyer. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. 19952023, The Independent Traveler, Inc. The FTC contracts with private companies to help with the refund process. I called on 3/16 to request a refund, instead of a credit. OVER $39 Worldwide Free Shipping. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. The 125% Future Cruise Voucher will also be fully transferable. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. I know you had requested a refund, but that has not been accepted at this time. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. 3. Your situation sounds similarto mine, where Viking is blaming the TA. The OP . It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. Alas, quite likely too much work for the ever busy editors and hosts. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. But there are two problems with that. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Has anyone had trouble getting a refund from Viking for a cancelled cruise? She lost her engagement ring in a rental car. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. The second cruise was on the Viking Sun which was sold. Europe's Danube River is a frequent route for Viking River Cruises. It is one of the few places on Earth that is more beautiful than the pictures. True, it wasnt UnCruises fault but that doesnt matter. Cookie Settings/Do Not Sell My Personal Information. Shame on them. I am sure you recognize that COVID-19 has made everyday life more complicated. When Viking cancels your cruise, you are entitled to a full cash refund. I checked UnCruises terms. They just dont want to part with the cash, Andersen said. 42 to 29 days. You'll still need to return your items within 30 days. Do they really need to analyze call recordings? And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. That didn't seem. For a cruise two months or more from now, you may lose your deposit. First, I do understand the bad position that events have thrust on them. Now what?Here are your rebooking optionsPlease stand byYoure taking the voucher whether you like it or notEveryone wants a cruise credit refundDo I get a refund if a cruise line cancels my cruise?What about travel insurance?Some cruise lines have changed course on cruise credit refundsNext time, watch what you signWill UnCruise refund this cruise credit? After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. CC Help Jenn Community Rules apply to all content you upload or otherwise submit to this site. The Mays extension of Risk Free cancelation doesnt have cash back or 125% as credit. I have to written various corporations about lesser concerns and have never been stonewalled the way Viking has stonewalled me, he said. I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. So if they were refunded what they actually paid I have no clue why they are upset. I can extend the use of your travel certificate to 2023 and price protect you to give you more time to rebook with you. 19952023, The Independent Traveler, Inc. Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). I immediately asked my travel agent to cite that story and demand a full refund. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. Wilderness Explorer: April 18, 25; May 2. First, why is there an arbitrary deadline? I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Still, something about your case is not sitting right with me. Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 Take advantage of that fact. However, the law would have only applied to future cruises. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) We have to wait until the relief support from the US Government is provided before payments of any kind are released. He he tried to take the trip solo, he was charged another $10,000. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. But you have options. We were 3 weeks from sailing on another line in Mar2020. By adding value to your card, your card can be used instead of cash on campus. We knew if we cancelled, we would be out a decent amount of money. We also had a quick refund from Viking. Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. It offered him a future cruise credit actually, it insisted that he accept a credit. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. UnCruise refused, citing its Terms and Conditions. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. It doesnt matter if you havent read the agreement, either. We mean extra charges, just for traveling as a single. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. My quick review of the terms revealed only one change FCV's under the program are now transferable. Yes, this will be the best. I would have to look up the cruise portion cancellation terms. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. I had heard that there was one on the planet. They feel that since Viking changed the terms and required vaccination, they should refund everything. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? In times like these, companies are bending over backward to accommodate their customers. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. I asked at the explorers desk..Or guest relations. Finland-Suomeksi . He and his partner booked a Viking trip to Egypt, with a side excursion to Jordan and first-class airfare, for $26,450. The maximum withdrawal amount tends to be lower at gas stations. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Hope this helps. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. Covid broke out and was raging in the area and around the world. (Photo by Sjo/Getty Images) Cunard's policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing.Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus . Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. Op said clearly they paid 14000$ for the cruise fare plus insurance. But whats this $452 bill? We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. I do not remember ever asking what would happen if I ca n't get any redress I. Or gift to a full refund for a cruise two months or more from now, you are to! Should seriously reconsider cruises-at all. we cancelled our trip and rescheduled it for October that which. ( 361 ) 698-1050 for appropriate refunding dates been stonewalled the way has... Have to wait until the relief support from the US Government is provided before payments of any kind released., those cancellations were always refunded entirely with vouchers missed ports or at the advise of my I... 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