Did all refunds go to store credit or were some people able to get a full proper refund? Your Order Has Been Processed! Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. If you need help please email us at resolution@lucyinthesky.email if anything else. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. The stated ship times cannot be altered with the delivery method. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. You may store, print and display the content supplied solely for your own personal use. All of my questions were answered. Our privacy policy, which sets out how we will use your information. Only returning an item that was too much cleavage exposure for a girl without cleavage. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. I would never recommend purchasing from this company unless you don't care if you ever get the item. Please use the following size guide to help determine your size of clothing. My Los Angeles Apparel Review Are They Worth It? We're so sorry to hear about the order. I had an issue with my dress being see through and needed a replacement soon for an event. Follow. Please email us at resolution@lucyinthesky.email if anything else. Last year I ordered and was refunded for the dress. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) Please email us at resolution@lucyinthesky.email so we can assist you sooner. You must not misuse this Website. It was not the representatives fault, so she did great, but the company should do better in alerting guests. They have a great live chat setup and I like that they're always ready to help. However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. Tip for consumers:Pay attention to shipping times. If you need specific product measurements or have further questions, please email us at. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. Our small is generally the equivalent of a US Size 2. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. Thanks for your feedback. Get the latest business insights from Dun & Bradstreet. Now my daughter has no dress for homecoming and we are scrambling. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Products used:None- never received my order. Lucy In the Skys main breadwinner appears is its massive dress collection. If you need help with returning we do have our returns in our FAQ. Alternatively, you can attempt to place the order with a different card or try again later. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Business days do not include weekends or public holdiays. New screen for viewing other uploaded customers videos . If you dont want to take the risk, keep reading for some similar brands that have better quality clothing and a better reputation overall. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. For example, in the user namespace all titles begin with the prefix User:. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. We're sorry to hear about your issues with our return policy. Free Shipping Worldwide, over US$50. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Categories. Oh no! This Privacy Policy Statement only covers our Website and does not cover any other website. We're so sorry to hear about the order. Thanks for your feedback. I've lost $120 to Lucy In the Sky and received nothing. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. Please click here to contact our Customer Service team. I HAVE NOT RECEIVED MY ORDER. Lucy in the sky is our GO TO for all things special occasion. They usually reply within twenty-four hours of your query. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. There is no phone number and the chat has been disabled. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. When the dresses came they were very cheaply made for the price they cost. The stated ship times cannot be altered with the delivery method. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Please reach out to us for the advanced credit prior to making a new order! Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. We're so glad that you liked the quality of the dresses! Don't waste your time or money, just go somewhere else! We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Products used:None, I never received them. DO NOT BUY FROM THEM. DO YOU SHIP INTERNATIONALLY? Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . Please read the email in full, there may be pertinent details which may have been missed. If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. It is an eligible payment method for all U.S orders over $35. Continue. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. We're sorry to hear about the delayed order. My Skims Reviews: Is Kims Shapewear Worth It. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. Any orders cancelled within 14 days of being placed can be cancelled for store credit. When Dannica isnt writing about fashion and beauty, shes writing poetry. And please, give people their money back! Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. This company is a fraud, will never order from here again. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. -Kate, I love Lucy in the sky ! You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Our styles are designed exclusively in Los Angeles. Horrible return policy. Depending at which stage your order is at, we may be able to adjust it accordingly. One of the major complaints about Lucy In the Sky is the customer service. Please email us at resolution@lucyinthesky.email if anything else. You will receive your tracking number once your style/s have been shipped. It is the size of a T-shirt. Shipping was supposed to be 5 business days. Your card will be debited immediately upon authorization being received. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! United States. Lyrica Racer Back Bikini Set in Orange Strawberry! We're so glad you were able to reorder and get it in the time frame you needed. Lucy in the sky is a great company from products to customer service I am always satisfied. The dress we purchased did not fit at all like the photo depicted on the site. Thank you so much Daniella M!! Our Shady Rays Reviews Whats the Verdict? If you ever need any assistance please email us at resolution@lucyinthesky.email. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. How can we help? The brand offers so many different dresses for different occasions that its quite impressive. These linked sites have separate and independent privacy policies. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. So ordered the 3rd dress in a different style. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? You can contact Lucy in the Sky at shop@lucyinthesky.email. Version 2.2.0. If you are in between sizes, we would generally suggest to order a size up. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Just go to the Order History section, and view your order to see the 'Create Return Label' function. She was very polite and helpful. Los Angeles, California Number of comments: 0 All orders are subject to availability and confirmation of the order price. We're sorry to hear that you had issues with your order. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Were almost out of time and do not have a back up plan. Rhone vs Lululemon: Which Brand Is Better? As a matter of policy, BBB does not endorse any product, service or business. Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. Yet Lucy in the Sky refuses to give a refund. Then, the item never ships. Please read the product description of each item carefully before purchasing. Yes! International Association of Better Business Bureaus. Customer service is awful. You should check this page from time to time to ensure that you are happy with any changes. Please contact us via Live Chat for 24 hour customer care. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? Products used:None, sizing too inaccurate. We encourage you to review those policies when you visit those sites. Both dresses arrived back to back and they looked nothing like it did online. All international orders are shipped with DHL International Packet Plus. This document governs your relationship with www.lucyinthesky.com (Website). Save my name, email, and website in this browser for the next time I comment. The customer service is out of this world. Takes forever to ship and zero response from Customer Service. 501K followers. Lists Featuring This Company. Plus, quality doesnt always seem to match up to the prices. I am doubtful now the dress will come in time (or ever) for my event. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. We have Live Chat and Email available for any questions or concerns. Shapermint vs. Spanx Which Shapewear Brand is Best? This company responds to reviews on average within 5 days. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. -Kate. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. It is an eligible payment method for all U.S orders over $35. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. 1200 Wall Street, Floor 2 We may also share information with companies assisting in fraud protection or investigation. So thankful for the quick and informative service from Daniella. Concerns please contact us via Live chat and email available for any delivery or shipment concerns please us... Feet, 9 Inches / 175cm tall, and Website in this browser for the advanced credit prior to a. Time frame you needed credit or were some people able to get full... The prefix user: to time to ensure that all details, descriptions prices... Need specific product measurements or have further questions, please cancel and give me a refund use information! About other kinds of reviews and needed a replacement soon for an event photo! To reviews on average within 5 days let the business know that you had issues with return... 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