The most awful service I since came to Europe. Both terminals have a Costa within the arrivals area, so you can grab a coffee and take advantage of the airport's free Wi-Fi. Anyone who holds an ID to work at the airport can apply for an exemption from the drop off charges. https://www.gatwickairport.com/to-and-from/picking-up-dropping-off/. I cannot praise the special assistance team highly enough, they were outstanding and went the extra mile to help. Answer 41 of 47: Late at night leaving the long term car park I took the drop off turn by mistake I couldn't reverse had to go through was charged5 for 1 minute didn't stop disgusted any possibility of been refunded? Click here to see frequently asked questions. 4.9 Free access to the drop off zone is limited to the registered Local Commuter and is not transferrable. 4.2 The current fee for access to the Local Commuter scheme as at 8 March 2021 is 50 including VAT for 12 months. A motorist who received a fine after driving through Gatwick Airport's drop-off area challenged it using ChatGPT artificial intelligence (AI) and won a much-reduced penalty. Read our community guidelines. As I haven't picked up anybody this year I did wonder about the size of the sign posts - something else that the local press got hot under the collar about. If you have any problems or complaints regarding your Gatwick drop-off charge, you can query your drop-off charge through the following: You can email them via service@ncp.co.uk. Gatwick says the fee will promote . Further fees may be incurred if the Parking Charge Notice remains unpaid. Writing this whilst sitting on a plane that had 2.5 delay, so flew in at approx 1am uk time, 2am european and have been told an hours wait on plane, as no buses. Once we disembarked the plane, there was zero queue at border control (electronic gates). Hotel. The drop off cost is 5. therefore we have to pay 5 on the Gatwick website I am also aware there is also a drop off charge at the hotel and we have to put in the car registration for dropping off at the hotel this will be free . We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. 1 for each additional minute up to 20 minutes. How do I pay? 4.10 We will notify all registered users approximately 14 days prior to expiry of their pass. The rest of the airport is lovely and bright and clean, but these seats have had thier day. Keen to meet a passenger in the arrivals area? However they moved these disguising seats into gates 1-6, I have photos of said seats and they must be harbouring all sorts of bacteria and dirt as no way to can clean these, not that it looks like anyone ever does. Dropping off or picking up outside of a designated area Stopping on double red lines The charge payable for a Parking Charge Notice is 100 is paid within 28 days. It left partner and self really flustered. Failure to pay will generate a parking charge notice of 100, which is reduced to 60 if paid within 14 days. NCP are a useless organization with zero response rate with their customer service. What an experience. Located close to the airport's North Terminal is a Shell garage located just a five-minute walk away from the airports entrance. This will fall to 40 if you pay within 14 days. The next time we book a holiday no way is it going to be from this airport and if it is we are not going. First name Last name Phone Email Password Show. If you see areas designated as red routes, please be aware that you are not allowed to stop, unload, wait or park. Free Cancellation No hidden booking fees Free 10 travel money offer. 4.4 Participants in the Local Commuter Scheme will only have access to the South Terminal Forecourt. If you're unhappy about the standard of service received from Gatwick Airport Limited or the professional conduct of Gatwick Airport Limited staff or airport partners, please contact using theonline feedback formor write to us at: Customer Services8th floor, Destinations PlaceSouth TerminalGatwick AirportWest Sussex RH6 0NP. GAL will not issue a refund should you wish to cancel your access. Please note that there is no option to pay at an airport ticket machine or in the terminal drop-off zones. Airport security is a farce. 3 minutes ago. 4.3 Dropping off and picking up other than for the orecourt User's normal business activity will require the Forecourt charge to be paid. It was absolutely unnecessary, the special assistance room had several helpers who were willing to give me all the assistance I needed. Terrible talking customers awful dealing with issues. I collected my daughter last Friday evening and she pointed out a sign regarding pay to drop off before the end of the next day. Shouted at take belt off, take container from here, move to one side, take whole thing and put on side. Here are 8 tips for writing great reviews. or Tel:0330 174 4503 (automated payment line), Customer Services:Web:https://www.ncp.co.uk/help-centre/Tel:0345 050 7080 (option 4), Click here for our roll-up car parking prices, Read the full FAQs for drop-off and pick-up at Gatwick. Staffed by the sort of people who wanted a job in the forces or police but have no skills when it comes to dealing with a multinational public or in fact any life skills other than Ive got a security lanyard dont argue with me. You can receive a Parking Charge Notice (PCN) if you're late or do not pay. A. motorist who received a fine after driving through Gatwick Airport's drop-off area challenged it using ChatGPT artificial intelligence (AI) and won a much . When I returned on July 30, I found a "final reminder" from NCP, dated July 20, with an outstanding fine of 100 for entering the drop-off zone . It goes against our guidelines to offer incentives for reviews. The Blue badge exemption is valid for a 30 minute free drop off session, up to three hours of your chosen start time. Gatwick South Long stay car park is run by NCP. What an experience. This is for a stay of no more than 10 . Mar 7, 2022, 5:36 AM. Super fast. Airport is ok. Shambolic ncp parking system that doesnt work for coaches and have to send constant emails for money taken by ncp when it shouldnt be. Other contacts Airport hotels: 0871 360 2427 Car parking - 0330 333 9268 or fill in our online feedback form Drop off Charges payment queries - customer.service@ncp.co.uk or 0345 050 7080 (option 1) I never have this trouble at Heathrow and they have ANPR set up at four terminals so in conclusion NCP dont have a suitable system for autopay to work efficiently. Your message. Please check the number plate details on the confirmation email carefully and contact NCP if any changes are made to the number plate being used before travelling to the airport. Not a great advert for UK. Choose this option if you have already used the drop-off zone, Register your vehicle details and pay automatically after each visit, Register to receive a Blue Badge exemption to the drop-off charge. Especially after a disastrous experience at Berlin airport on the way out. I am disabled and have very poor balance and great difficulty walking. Vehicle registration details (up to two per household), Evidence of eligibility (recent utility bill/car insurance certificate). The fine was reduced from 100 to just 15 after the . You can park up, meet your friends or family, and help them transport their luggage back to the car. #324152. We often link to other websites, but we can't be responsible for their content. I was introduced earlier this year. You cannot, therefore, transfer liability for the alleged charge from the driver at the time to me, the keeper. Gatwick South Long stay car park is run by NCP. It goes against our guidelines to offer incentives for reviews. These Terms cannot be varied except in writing by our Company Secretary. Just about sums up the airport as a whole, and that is just going through the motions without providing any worthwhile customer experience. Reply to: Gatwick drop off/ pick up charges. Thank you, David Hawkes. Non-payment will be enforced through Parking Charge Notices at 100, reduced to 60 if paid within 14 days. The signage at Gatwick Airport is so poor, you can never find your way out from either terminal, particularly for the pick up points for taxis. We also offer a range of parking options for people looking to pick up passengers, including 2 hours free parking in our long stay car parks." so why do regional airports with fewer passengers do so? Air Travel forums . The maximum charge will be 25, and the maximum length of stay will be 30 minutes. When I reached the baggage claim my suitcase had already done a round. Super fast. Re: Gatwick drop off/ pick up charges. Despite it being the easiest way to get to the airport the cost is not palatable for many. Date of experience: 11 February 2023. Members will be contacted to renew membership the following year. LGW are at least honest about why they've introduced this charge - to paraphrase it's "we're skint". We use dedicated people and clever technology to safeguard our platform. What is the Gatwick drop-off charge? Make sure you sign up to myGatwick to enjoy great retail and restaurant discounts and get the most out of your time at the airport. Get notified by e-mail when a reply is posted. Our Short Stay car parks are located just minutes away from the terminal. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 2023 Trustpilot, Inc. All rights reserved. Here are 8 tips for writing great reviews. The scheme is open to residents living within the specified postcode sectors below, which have limited or no other public transport options nearby: The scheme has a 50 annual membership fee per household to cover administration costs and provides access for two free visits per day to the South Terminal drop off zone. 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I've received a PCN for using the Gatwick airport 5 drop off zone. 4.5 The Local Commuter will be permitted 2 visits to the South Terminal drop off zone per day. Details on the airport website. Gatwick airport drop off charge with wrong turn Oct 11, 2022, 4:55 PM Save Late at night leaving the long term car park I took the drop off turn by mistake I couldn't reverse had to go through was charged5 for 1 minute didn't stop disgusted any possibility of been refunded? Re: Gatwick drop off/ pick up charges 1 year ago Save The charge is 5 for drop off/pick up*. Thanks for making my few hours torture.You need to look at Singapore airport to learn things. If we do not, we are only responsible for direct loss or damage you suffer as a foreseeable result of our breach of our obligations or our negligence or the negligence of our employees. We know that booking Gatwick airport parking can sometimes be a faff, so we want to make it as easy as possible . An exemption must be applied for before the date of travel to allow adequate time for it to be processed. Re: Gatwick drop off/ pick up charges 1 year ago Save The charge is 5 for drop off/pick up*. It was introduced earlier this year. We recommend that all passengers use the Short Stay car parks for picking up as this tends to take longer than dropping off. And only serve to put people off. Payments should be made after you exit the drop off zone in order for your vehicle to be recognised by the Automatic Number Plate Recognition systems and for the correct fee to be calculated for your drop-off session. While one commenter said Literally going to Gatwick tomorrow, so thank you so much! NCP are a useless organization with zero response rate with their customer service. 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